TERMS AND CONDITIONS | By The Way Guesthouse

POPI Act

By The Way Guesthouse adheres to the POPI Act in order to protect our guests from harm and their right to privacy. We ensure the integrity and safekeeping of personal information in our possession or under our control. We will take steps to prevent the information being lost or damaged, or unlawfully accessed.

Proof of Identification

It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID must be carried by every person above the age of 18 staying at the guest house. Without original copy or valid ID the guest will not be allowed to check-in.

General Indemnity

Whilst every care has been taken by By The Way Guesthouse to ensure the safety of guests and their possessions whilst enjoying our accommodation, By The Way Guesthouse and the owners do not accept any liability in the event that any loss or damage to persons or property is experienced by a guest and their visitors. Should any action by a guest be deemed inappropriate by By The Way Guesthouset, or if any inappropriate behaviour is brought to the attention of By The Way Guesthouse we reserve the right, after the allegations have been investigated, to take action against the guest/s.

Valuables

By The Way Guesthouse or the owners do not accept any liability for loss of or damage to any valuables or property belonging to guests or their visitors. It is therefore the sole responsibility of all guests to make arrangements for adequate insurance coverage on all valuable items prior to arrival at By The Way Guesthouse. This includes but is not limited to, photographic equipment, laptops or other electronic devices, jewellery, cash, and vehicles.

Loss or Damage to By The Way Guesthouse

Should By The Way Guesthouse suffer any loss or damage as a result of an act or omission by a guest or visitor of a guest, the guest will remain liable for full reimbursement of such loss or damage incurred and will be billed accordingly.

Right of Admission Reserved

By The Way Guesthouse always reserves the full right of admission and accepts no liability for any loss or damage that may result from the legal and reasonable exercising of such rights.

Walking/Hiking

Any guest or their visitors making use of the walking/ hiking trails and surrounding area are utilising such facilities entirely at their own risk and that they are fully aware of the dangers, therefore indemnify By The Way Guesthouse and the owners of this facility in full and shall have no claim of whatsoever nature against By The Way Guesthouse and the owners including any claim from any injury/ bodily harm/death and or/loss of property which could arise from the use of this facility.

Parking Lot

Parking is available free of charge for all guests. Do not cause any parking obstructions. Do not leave any valuables inside your car while it is parked. We cannot accept responsibility for the loss or theft of any such articles while your car is parked on our premises. Parking is at own risk.

Honesty Policy

Please note that everything (including towels and blankets) in the room belong to By The Way Guesthouse. No items are included in the pricing of you unit. The necessary steps will be taken, should an item that belongs to By The Way Guesthouse is found missing from the cabin/tent, after your departure.

Non-Smoking

By The Way Guesthouse, in recognition of Health, Safety and Environment concerns, is committed to providing and main– taining a safe and healthy working environment for all its employees, visitors and contractors. By The Way Guesthouse is
a NON-SMOKING establishment and your co-operation in this regard will be appreciated. Smoking is permitted at designated outside areas. Smokers are invited not to smoke immediately outside the entrances or open windows. Please use provided ashtrays.

Kindly be advised that guests who smoke inside our units will be at risk to have their booking terminated. We also reserve the right to take further action, we may either (at our sole discretion) request the immediate payment of R1 500.00 or instruct a third party to contact you after your stay to recover our costs for deep cleansing of the unit.

Noise Levels

By The Way Guesthouse is situated on the edge of the village, surrounded by neighbouring guesthouses. Guests and their visitors are expected to show consideration to our neighbours and fellow guests by keeping noise levels to a minimum. It
is prohibited to play music out of any vehicle, units, or stereo systems. Bad behaviour and excessive noise are not tolerated; if it continues, the police will be called, and the offenders evicted. If you have a complaint, please speak to the Duty Manager immediately. Noise timeout is 21:00. The Courtyard area must be vacated by 22:00. Special arrangements can be made if the entire venue/ accommodation has been booked by a group.

Extra Guests / Visitors

All extra guests or visitors must kindly report to management, complete a visitor sign-in sheet, and pay any additional costs.